How it works
One road from sent to seen.
A provider signs up once and can refer to every specialist practice on the network. The practice works each referral in one queue. Both see the same status the whole way.
If you send referrals
Referring providers
- 1
Sign up once
Your national provider number is checked against the registry automatically. Confirm your email and you can refer the same day.
- 2
Find a practice
Search by name, city, specialty, insurance or distance. Each listing is marked Open or Approval required.
- 3
Send it complete
Fill in the practice’s own form — patient details, insurance, reason, suggested urgency — and attach imaging and notes.
- 4
Follow it through
Watch the status move, answer questions in the thread, and get notified at every step.
If you receive referrals
Specialist practices
- 1
Triage the queue
New referrals land in a shared queue, unassigned. Picking one up assigns it to you.
- 2
Confirm the urgency
The referring provider suggests a level; your team confirms or changes it.
- 3
Accept and schedule
Book the appointment in the system you already use, then record the date so the referrer can see it.
- 4
Close it out
Mark the patient seen — or record why it didn’t happen. Every step is written to a permanent record.
Four levels. Four clocks.
The referring provider suggests an urgency; the practice confirms or changes it. It’s what the automatic chasing measures against.
- RedSame day
- OrangeWithin 24 hours
- Yellow2–5 days
- GreenFirst available
The platform stores a colour and a clock — nothing clinical. What earns a red at a cardiology practice has nothing in common with a red at a dermatology practice, so the judgement stays with the clinicians on both ends.
Every status, visible to both sides.
Submitted
Sent on the practice’s own form, with records attached.
In Review
Picked up from the shared queue — which assigns it.
In Progress
Accepted. Questions answered in a thread on the referral.
Scheduled
Appointment booked; the date is visible to the referring office.
Completed
The patient was seen. Closed with a full audit trail.
And when it doesn’t go to plan
- RejectedThe practice turns it down, with a reason.
- Closed – Not CompletedIt didn’t happen — a no-show or an unreachable patient, with a reason.
The details that keep it moving.
Automatic escalation
A referral that sits too long for its urgency gets chased and escalated by the system — not by your staff.
Fax and phone still count
Referrals that arrive the old way are recorded in the same queue, so every one is tracked the same.
Seats, not shared logins
Clinic staff sign in as themselves. The referral stays the provider’s; every action is logged against the person who took it.
You decide who refers
Practices are Open or Approval required, can block a single provider, and grandfather everyone already referring.